What is MySubTracker?

MySubTracker is an automated platform for managing W9s, insurance certificates, and contractor compliance documents in one secure place.

Do contractors need an account?

No. Contractors receive a secure one-time use link to upload documents directly without creating an account.

Yes. All documents are encrypted at rest and in transit, hosted on AWS with enterprise-grade security standards.

Name: MySubTracker
Rating: 5 (0 reviews)
Author: MySubTracker

Last updated: October 8, 2026

These Terms of Service govern your use of MySubTracker. Please read them carefully before using the service.

By accessing or using MySubTracker, you agree to be bound by these Terms of Service and our Privacy Policy.
If you are using MySubTracker on behalf of a company or organization, you represent that you have authority to bind that entity to these terms.
If you do not agree to these terms, you may not use MySubTracker.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must notify us immediately of any unauthorized use of your account.
You must provide accurate and complete information when creating your account and keep it up to date.
You may not share your account with others or allow others to access the service using your credentials.

You agree to use MySubTracker only for lawful purposes and in accordance with these Terms.
You may not use MySubTracker to store, transmit, or distribute illegal content, including content that infringes intellectual property rights.
You may not attempt to gain unauthorized access to any part of the service or its related systems.
You may not use the service in any way that could damage, disable, or impair the service or interfere with other users.

You retain all rights to the data and documents you upload to MySubTracker.
By uploading content, you grant us a limited license to store and process that content solely to provide the service.
You are responsible for ensuring that any data you upload complies with applicable laws, including privacy laws governing contractor personal information.
We will not access your data or documents except as necessary to provide the service or as required by law.

MySubTracker is offered on a subscription basis, billed monthly or annually as selected at checkout. By subscribing, you agree to pay the fees listed on our Pricing page. Fees are exclusive of applicable taxes, which you are responsible for paying.
You authorize us (through our payment processor, Stripe) to charge your selected payment method at the start of each billing period.
Subscriptions renew automatically at the end of each billing period for a period of the same length, at the then-current price, unless cancelled before the renewal date.
We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new price.
If a free trial is offered, your payment method will be charged automatically when the trial ends unless you cancel before then.

You may cancel your subscription at any time from your billing settings. Cancellation stops future renewals; it does not trigger a refund of amounts already paid.
After cancelling, you will retain access to the service through the end of your current billing period.
Closing or deleting your account or company while a paid subscription is active cancels the subscription and does not entitle you to a refund for the remaining billing period.

Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the current billing period.
Downgrades take effect at the start of your next billing period. No refund or credit is issued for the unused portion of your current plan.

Monthly plans: fees are charged in advance and are non-refundable, including for partial billing periods, unused time, or unused features.
Annual plans: annual fees are non-refundable once charged, including at renewal. We recommend cancelling before your renewal date if you do not wish to continue.
Billing errors: if you were charged in error or charged more than once for the same subscription, report it to us within 60 days of the charge and we will refund the erroneous amount in full.
Where applicable law gives you a right to a refund or cancellation period that cannot be waived by contract, that right is not limited by these Terms.
Approved refunds are issued to your original payment method. Your bank may take several business days to post them.
To request a refund for a billing error, contact us through our Contact page or open a Billing ticket from the Help section of the app.

If a payment fails, we may retry the charge and notify you by email. You are responsible for keeping your payment method current.
During a limited grace period after a failed payment, you may continue to use the service. If payment is not resolved by the end of that period, we may restrict or suspend access until the balance is paid.
Bank transfer (ACH) payments may be returned or reversed by your bank after they are initially accepted. If this happens, the payment is treated as failed.

If you believe a charge is incorrect, please contact us first so we can resolve it quickly.
If you initiate a chargeback or payment dispute with your bank or card issuer, we may suspend your account while the dispute is open. We may submit records of your account activity and these Terms to the payment processor as evidence.

We strive to provide a reliable service but cannot guarantee 100% uptime. Scheduled maintenance will be communicated in advance where possible.
We reserve the right to modify, suspend, or discontinue any part of the service at any time, though we will provide reasonable notice of material changes.

MySubTracker, including its features, design, and underlying technology, is owned by us and protected by intellectual property laws.
You may not copy, modify, distribute, or reverse engineer any part of the service without our written permission.

MySubTracker is provided "as is" and "as available" without warranties of any kind, either express or implied.
We do not warrant that the service will be error-free, uninterrupted, or free from harmful components.
MySubTracker is not a substitute for legal advice. Compliance with contractor regulations is your responsibility.

To the maximum extent permitted by law, our liability to you for any claim arising from use of the service is limited to the fees you paid in the 12 months preceding the claim.
We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the service.

We may suspend or terminate your account if you violate these Terms or fail to pay applicable fees.
You may terminate your account at any time through your account settings.
Upon termination, your data will be deleted in accordance with our Privacy Policy.

We may update these Terms from time to time. We will notify you of significant changes via email or a notice in the app.
Your continued use of MySubTracker after changes become effective constitutes your acceptance of the updated Terms.

These Terms are governed by the laws of the state of North Carolina, without regard to its conflict of law provisions.
Any disputes arising from these Terms will be resolved in the courts of North Carolina.

If you have questions about these Terms, please contact us through our Contact page at mysubtracker.com/contact.